Refund & Return Policy
Refund Policy
- If an order is placed on our website and your payment is deducted, but your order is cancelled for any reason (Personal Request, Design Issue, etc.), we will reimburse your money within 7-10 working days.
- However, if you cancel your order to place a reorder with a different job, then we will transfer your money as a “Re-Order Token” to your account, which you may use to place a future order with us.
- Refunds may be issued in the original form of payment or as store credit, depending on the store’s policy.
Return Policy
- If your order includes items that differ significantly from your final design or are printed on the wrong products, we will reprint those items for you.
- Additionally, we will cover the shipping costs, ensuring that you do not incur any expenses for the return.
- If, for any reason, we attempt to reprint those pieces but are unable to do so correctly, we will refund you for those pieces.
- The refund processing and crediting of the amount to the customer’s bank account typically take 5-7 working days once the items are received.
- We will cover the shipping costs, and you will receive a refund once we have received your returned items.