Refund and Returns Policy

Refund Policy

1. If an order is placed on our website and your payment is deducted, but your order is cancelled for any reason (Personal Request, Design Issue, etc.), we will reimburse your money within 7-10 working days.
2. However, if you cancel your order to place a reorder with a different job, then we will transfer your money as a “Re-Order Token” to your account, which you may use to place a future order with us.
3. Refunds may be issued in the original form of payment or as store credit, depending on the store’s policy.

Return Policy

1. If your order includes items that differ significantly from your final design or are printed on the wrong products, we will reprint those items for you.
2. Additionally, we will cover the shipping costs, ensuring that you do not incur any expenses for the return.
3. If, for any reason, we attempt to reprint those pieces but are unable to do so correctly, we will refund you for those pieces.
4. The refund processing and crediting of the amount to the customer’s bank account typically take 5-7 working days once the items are received.
5. We will cover the shipping costs, and you will receive a refund once we have received your returned items.